Privacy Policy

Introduction

Feejoa has created this privacy statement in order to demonstrate our firm commitment to privacy. This document discloses our information gathering and usage practices. For additional information about Feejoa, please review our Terms and Conditions.

Use of your information
Feejoa does not sell or rent your personal information to third parties.
Feejoa collects personal information about you through your use of the Services and the Website, including your registration details and information relating to your transactions with Merchants.

Feejoa may use this personal information to:

  • help us provide the Services to you, to verify your identity,
  • to enforce or apply our terms and conditions,
  • to protect the rights, property, or safety of Feejoa Limited, our users, or others, for internal research purposes,
  • for promoting and marketing other Feejoa products and Services to you,
  • and for any other use that you authorise.

We release account and other personal information only when we believe release is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities);

  • to facilitate court proceedings; enforce or apply our terms and conditions;

  • to protect the rights, property, or safety of Feejoa Limited, our users, or others.

  • to Government agencies with statutory roles enabling them to request data from us includes but is not restricted to Police, IRD and the Ministry of Business, Innovation and Employment.

Members can contact Feejoa to ask whether such information has been provided.

Where Feejoa contracts third parties to undertake various services, we may provide those third parties with personal information required to fulfil those services. Feejoa may also use third party customer relationship management services to manage customer agreements, enquiries, and generate reports for internal use. We will require any third party to undertake strict precautions to protect any personal information against unauthorised use or disclosure.

Email
It is the policy of Feejoa to send our members email throughout the process and other email they elect to receive, in addition to customary business communications (payment confirmations, etc.). Further, it is our policy to immediately remove any member from any mailing list upon the member's request. In addition, Feejoa will send newsletters and other communications to members. Newsletters will contain clear and obvious instructions for how the member can remove himself or herself from that mailing list.

We do use email as a means of receiving feedback from our members, and we encourage you to email us with your questions or comments.

Emailing tools
Feejoa provides facilities throughout the site to refer a friend to Feejoa. You may not use the "Refer a friend" service or other email forwarding services that we offer to send content that would violate our privacy policy or  User Agreement. We do not permanently store, sell, or rent these email messages or the email addresses.

Updating your personal information
Feejoa provides you with ways in which you can update your personal information, including changing your email address, password, phone number, etc. Feejoa will store previous email addresses against your profile to ensure compliance with our Terms and Condtions  - specifically the use of one account per member.

Control of your password
You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your Feejoa password to any third parties. If you choose to share your user name, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.

It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting Feejoa, especially if you access Feejoa from a shared computer.

Credit and debit card security
Feejoa works with PCI compliant partner, Paymark, to work diligently to protect the security of your personal information, including credit and debit card information.

We protect your credit and debit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. Feejoa retains only a token to identify your transaction details.

Cookies and local storage
Feejoa uses various technologies, including cookies and local storage, to collect and store information about you when you visit Feejoa.

Cookies and local storage allow us to store information (including your personal information) in a file on the device you use to access Feejoa. We use cookies and local storage to deliver information and fresh content specific to your interests and to improve the experience of using Feejoa. Cookies and local storage are widely used.

Feejoa uses "session" cookies to temporarily store information to help you use Feejoa. This information is used to deliver the right content to you as you use Feejoa and avoids unnecessarily asking you to log in. Session cookies expire immediately when you close your browser or are deleted after 60 minutes of no activity on Feejoa. 

Feejoa also uses "persistent" cookies and local storage to personalise the user experience, to help protect our members and to provide us with research information (such as how often members visit Feejoa each month). Persistent cookies allow us to track users on Feejoa and helps us identify users abusing the Feejoa service. A persistent auto-login cookie is also stored when you select the "remember me" option when logging in. The auto-login cookie is removed if you log out.

Advertising and third party links
Some Feejoa advertisers may request information directly from users, or link to sites that do so. Feejoa has no control over its advertisers' privacy policies, and encourages users to review such policies prior to submitting any personal information to them. 

Feejoa contains non-advertising links to a variety of third party sites to enhance the member experience. Feejoa has no control of either the content or privacy policies of such sites, nor should such links be considered an endorsement of these sites except where otherwise noted.

In some cases, third party advertisers may also use cookies in certain advertisements that appear on the website for advertising purposes, or collect information in the course of advertising being served.

Other information we collect
We use additional information to do internal research on our users' demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. We may also use information from third parties, such as geo-demographic information. 

Users who login have their IP addresses recorded. This information will only be provided to legal authorities in cases of suspected fraud or for law enforcement purposes. This information is stored securely and will not be provided to other members or non-authorised parties.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

Customer service phone conversations may be recorded for internal training and quality assurance purposes. This helps us ensure the information we provide members is consistent and accurate. Phone records will be stored securely and will generally be retained for up to six months.

Membership removal
If you wish to have your registration removed from our directory for any reason, you may send us an email requesting this.

Mobile applications
If you are using one of our mobile applications and you accept that Feejoa can send you "Push Notifications", you agree to receive notifications from Feejoa even if your Feejoa mobile application is not running. "Push Notification" preferences can be configured in the application's settings.

Updates to our information practices
From time to time, we make changes to our information practices or alter the functionality of our website. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Feejoa.

If you have any questions about our privacy policies or any other matter, please contact us.

Want further assistance? Email us your questions and we’ll respond within 24 hours   people@feejoa.co.nz